Crickex Exchange Help Center – Find answers to all your questions, right here
From opening an account to withdrawals, betting rules to technical issues – everything is covered in one place. All explained in plain, simple English.
From opening an account to withdrawals, betting rules to technical issues – everything is covered in one place. All explained in plain, simple English.
Select the category that best matches your issue below.
Everything you need to know about creating a new account, KYC, password reset, and profile updates.
Rules and troubleshooting for deposits via bKash, Nagad, Rocket, and other payment methods.
Learn about withdrawal rules, processing times, minimum amounts, and reasons for delays.
Learn how to place bets, build accumulators, use live betting, and understand market rules.
How to claim welcome bonuses, reload offers, referral bonuses, and odds boosts.
Help with app downloads, installation issues, login errors, and browser-related problems.
Two-factor authentication (2FA), account security, and reporting suspicious activity.
How to use deposit limits, self-exclusion, and time control tools.
How to Verify Your Account
NID Upload, Selfie & Verification TimelineHow to deposit with bKash
Step-by-Step Guide & Common MistakesWhy is my withdrawal delayed?
Causes & Solutions, Processing TimesWhat to do if you've forgotten your password
Reset process and SMS verificationHow to Claim Your Welcome Bonus
Terms, wagering requirements, and expiryAndroid app download and installation
APK setup and common installation issuesHow Live Betting Works
In-Play Markets, Odds Updates & Cash Out
Looking for a quick solution?
The more clearly you describe your issue, the faster our support team can help. Include a transaction ID or screenshot if you have one.
If you're completely new to Crickex Exchange, read this guide carefully.
First registration page and create your account using your mobile number and password. The whole process takes just 2 minutes.
Right after registering, you'll receive an OTP on your mobile. Enter it in the designated field to verify your number. If the code doesn't arrive, wait 60 seconds and tap "Resend".
Go to Account Settings and upload photos of the front and back of your national ID along with a selfie. Verification is usually completed within 24 hours.
Go to the Payment section and choose your preferred method – bKash, Nagad, or Rocket. The minimum deposit typically starts from ৳300. Don't forget to enter a promo code on your first deposit to claim your bonus.
Go to the Sports section and select cricket, football, or any other sport to browse live matches and upcoming events. Click on any odds to add them to your betslip.
Enter the stake amount in your betslip, review your potential winnings, and click the "Place Bet" button. You'll receive a confirmation message once the bet is placed successfully.
Deposits and withdrawals on Crickex Exchange are built with Bangladeshi users in mind. The most widely used payment methods are bKash and Nagad. Deposits are generally credited to your balance instantly.
Account verification is required before you can make a withdrawal. Once your request is submitted, funds typically arrive within 1–3 business days. In some cases, additional security checks may cause a slight delay.
Many new users message support directly the first time they run into an issue. But most common problems can actually be solved right here in the Help Center – in just a few minutes. Crickex Exchange's Help Center is organized by category, so heading to the right section for your issue is the quickest way to find a solution.
Type the key word for your issue in the search box above – for example, "deposit not showing" or "where is my bonus" – and relevant articles will appear. If none of the articles solve your problem, chat directly with our support team via live chat.
The most common issue users face is being unable to log in. This is usually caused by one of three things – an incorrect password, a typo in the mobile number, or a temporarily locked account. If you've forgotten your password, click "Forgot Password" on the login page and reset it using the OTP sent to your registered number.
If your account gets locked after too many attempts, wait 30 minutes and try again. If the problem persists, contact support and provide your registered mobile number.
Many users miss out on bonuses simply because they forget to add the promo code before or after making a deposit. Crickex ExchangeTo receive a bonus, you must select the promo code or bonus option at the time of deposit. It cannot be added afterwards.
Bonuses also come with a wagering requirement – meaning you'll need to wager the bonus amount a set number of times before you can withdraw it. Terms vary by bonus, so read the conditions before claiming any offer.
If the app crashes or a page won't load, start by checking your internet connection. Then close the app and reopen it. If the issue continues, clear the cache or uninstall the app and download the latest version.
If you're on desktop, keep Chrome or Firefox updated to the latest version. Older browsers or blocked cookies may prevent some site features from working. Make sure cookies and JavaScript are enabled in your browser.
Keep two-factor authentication (2FA) enabled to secure your account. Even if someone knows your password, they won't be able to log in without the OTP sent to your mobile. Never share your password with anyone, and avoid logging in over public Wi-Fi.
If you suspect unauthorized access to your account, change your password immediately and Crickex Exchange Report it to support. Our team will begin investigating within 24 hours.
Crickex Exchange believes betting should be entertaining, not addictive. That's why we offer tools like daily/weekly deposit limits, session time reminders, and temporary self-exclusion – all available under the "Responsible Gambling" option in your Account Settings.
If you feel your betting is getting out of control, don't hesitate to reach out to us or visit the Responsible Gambling page View.
Most users in Bangladesh access the platform via smartphone Crickex Exchange That's why our Help Center is fully optimized for mobile. You can also access it directly from within the app – just tap "Help" from the menu.
You can also use live chat on mobile. Tap the chat icon at the bottom right of the Help Center to connect with a support agent directly. Responses typically come within 5 minutes.
If your internet is slow, email us instead of using live chat – support@crickexexchange.com. Adding a detailed description of your issue along with screenshots will help us respond faster.
Below are answers to the most frequently asked questions.
If you can't find the answer in the Help Center, our support team is always ready to help.
Click the chat icon at the bottom right of the site. Responses typically come within 5 minutes.
9:00 AM – 11:00 PMFor detailed issues, send us an email. Attaching screenshots and your transaction ID will help us resolve things faster.
Response within 24–48 hoursVisit our full FAQ page for more detailed questions and answers. Hundreds of topics are covered there.
Always AvailableEmail: support@crickexexchange.com